Managing payment methods

Update your payment information securely.

Viewing Payment Method

Check current method:

1. Go to Profile/Account
2. Scroll to "Payment Method"
3. See last 4 digits of card
4. View expiration date

Updating Payment Method

Change card:

1. Click "Update Payment Method"
2. Enter new card details
3. Click "Save"
4. Confirmation shown

Security:

• All data encrypted
• PCI DSS compliant
• Secure storage
• Industry-standard protection

Supported Payment Methods

Credit/Debit Cards:

• Visa
• Mastercard
• American Express

Failed Payments

What happens:

1. Email notification sent
2. Retry after 3 days
3. Second retry after 7 days
4. Account suspended after 14 days

How to fix:

1. Update payment method
2. Ensure sufficient funds
3. Check card expiration
4. Contact your bank

Billing History

View invoices:

1. Go to Profile/Account
2. Click "Billing History"
3. See all past payments
4. Download invoices

Invoice details:

• Date and amount
• Plan information
• Payment method
• Download PDF

Refunds

Refund policy:

• 7-day money-back guarantee
• No questions asked
• Full refund for first month
• Processed in 5-7 business days

Request refund:

1. Contact support
2. Provide order details
3. Reason (optional)
4. Refund processed

Security

We never:

• Store full card numbers
• Share payment data
• Charge without permission
• Auto-renew without notice

We always:

• Use encryption
• Follow PCI standards
• Send payment confirmations
• Notify before charges

Questions?

Payment issues?

• Check billing FAQ
• Contact support
• Email: [email protected]
• Live chat available